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"Success is to be measured not so much by the position that one has reached in life as by the obstacles which one has overcome while trying to succeed."
- Booker T. Washington

Can't find your answer? Contact Us!

Please click the 'Search' button once you've selected a question from the drop down menu.

Q1: Can others view a proof from a different location before I submit the order?

A: Yes. On the Delivery Page there is a field for an 'Approver Email'. Just fill in an email address of the person that will need to look over the proof and approve or deny the order. Once you have filled in an email address on the 'Approver Email' field then continue on as you are submitting the order until you get a confirmation number. This will not place the order, rather put the order on hold until the item is approved. Please note if you have more than (1) one item on an order that is being approved, if the order is denied then it will deny the entire order.

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Q2: Can I save an order I haven't finished yet?

A: Yes. You can save an unfinished order by clicking on the 'Save This Order' button at the bottom of the Catalog Page or Proofs Page. Once you have clicked 'Save This Order'then you may name the order what you would like, then click 'Save This Order' again.

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Q3: How do I continue with a saved order?

A: Yes. You can save an unfinished order by clicking on the 'Save This Order' button at the bottom of the Catalog Page or Proofs Page. Once you have clicked 'Save This Order'then you may name the order what you would like, then click 'Save This Order' again.

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Q4: Does the system save my proof and allow me to make changes at a later time?

A: Yes. Please refer to question #2 above.

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Q5: How can I make a change to an order I've already placed before it goes to print?

A: You will need to cancel the previous order first. After you have cancelled the previous order then click the 'Re-Order' button at the top of your Profile Page. This will give you a list of all orders you've made under your account. Click on the job number that you need to make a change on, and it will take you straight to the 'Items Page' . Click on the 'edit item' link next to the item that you need to make a change on. Continue on as a new order and delete any items that you do not need.

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Q6: Can I order more than one item on a single order?

A: Yes. Simply add an item and click the 'Continue Shopping' button located at the bottom of the Proofs Page. Your items will be listed on the left side of the Catalog Page.

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Q7: Do I have to re-enter information even if it never changes?

A: No. You can set your information within your profile. This will allow the system to autofill your orders with the information from your profile.

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Q8: How can we put a static slogan on an item?

A: Please contact support to have this setup for you.

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Q9: What if we want to add an additional field to our template?

A: You can contact us and let us know. We will need to look at the item to make sure there is adequate space.

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Q10: Can I have a different shipping and billing address?

A: Yes. If your shipping and billing address are different, then you can type your billing address in the comment box located on the Delivery Page.

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Q11: How does Oak Grove ship?

A: We ship via FedEx and UPS.

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Q12: If I have an account number for a shipper can I use it with my order?

A: Yes. Just provide us with your shipping number and how you would like it shipped.

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Q13: How do I edit my profile?

A: Click the Edit Profile button located on the Profile Page. If this button does not appear on your profile page then please contact support.

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Q14: What is a profile?

A: A profile is your information that is stored into the system so it can be autofilled on your orders. This decreases the time and hassle of having to type your information in everytime you place an order.

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Q15: What if I can't remember my password?

A: Go to the Login Page and type your email address in, then select 'I forgot my password.' and click Continue. You should receive an email with your password within 30 minutes. If you do not receive an email then please contact Support.

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Q16: How can I change my password?

A: You will need to login and go to the Profile Page. Click 'Edit Profile' and you may change your password. Once you have changed your password click 'Save Profile'.

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Q17: How long does it take for my order to process?

A: All orders process the next business day @ 9am CST.

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Q18: I can't find an item that I need to order. What do I do?

A: Please contact Support.

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Q19: Can our company have our own ordering site instead of using Oak Grove's?

A: Yes, you can. Your company can have it's own ordering site with your look and feel. There is a setup fee and a monthly charge for this service. If you are interested in this, then please contact Support.

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Q20: Can I upload photographs/images to my profile?

A: Yes. You may have a color photo and a black/white photo. There is a monthly charge for this feature. If you are interested in this, then please contact Support.

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Q21: Will I be able to view an online proof on my items before I order them?

A: Yes. You will be able to view a realtime "soft" proof of your item before ordering it. Please review your proofs carefully because what you see is what we print.

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Q22: How do I cancel an order I made?

A: You can click 'Cancel a Previous Order' if you are on the ordering site, and fill out the cancellation form. If your not on the ordering site then you can contact us with your Order # and we can cancel it for you.

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Q23: How do I cancel an item off of an order I made?

A: Please follow the steps from question 22, and provide us with the item # instead of the order #.

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Q24: What if our logo changes or we want new layouts for our products?

A: Please contact our Art Department.

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Q25: Can we add products to our catalog for online ordering?

A: Yes. Please let us know what you would like to add to your catalog.

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Q26: Multiple people order for our office. How do we avoid duplicate orders?

A: It is preferred that one person from each department do the ordering, but we do monitor the orders the best we can to avoid any discrepencies.

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Q27: How do I re-order?

A: Once you have logged in then go to the Profile Page and click on the 'Re-Order' Button. This will give you a list of all of your previous orders. Click on the order number to re-order. If you do not see a list, simply type in the order number in the search field given.

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Q28: Can more than one office location use the same templates?

A: Yes. We can manage templates to be used for multiple offices nationwide.

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Q29: How can I check the status of an order?

A: To view the status of your order click on 'Track Orders' on the Profile Page or you can contact us.

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Q30: Once I submit an order, where do I go to view the details?

A: Once you have submitted an order an order confirmation will be emailed to you with all of your order details.

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Q31: Is there a cost to setup a template?

A: Yes. Please contact us for temp[late details and further information.

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Q32: How long does it take to setup a template?

A: Standard time is 3-5 business days.

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Q33: Who do I contact if I need help ordering or if I have questions?

A: Online Support

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Q34: How far back can I look at jobs I've ordered?

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Q35: Can I make changes to my template once it's been setup?

A: Yes. Standard template rates apply.

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Q36: Can I change a font type?

A: If you are not satisfied with the font that is on your template, then we can replace it with one from over 1000 fonts.

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Q37: Can I change the formatting of a phone or fax number?

A: Yes. We can change it to be a drop down menu, an open type field, or even a static contact field. Just let us know what you would like.

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Q38: How much time do I have to approve an order?

A: You have 5 days to approve an order before the system automatically denies the order. The online ordering system will send out 2 reminder emails within the 5 day period before it denies the order.

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"Success is to be measured not so much by the position that one has reached in life as by the obstacles which one has overcome while trying to succeed." - Booker T. Washington

Q1: Can others view a proof from a different location before I submit the order?

Q2: Can I save an order I haven't finished yet?

A: Yes. You can save an unfinished order by clicking on the 'Save This Order' button at the bottom of the Catalog Page or Proofs Page. Once you have clicked 'Save This Order'then you may name the order what you would like, then click 'Save This Order' again.

Q3: How do I continue with a saved order?

A: Yes. You can save an unfinished order by clicking on the 'Save This Order' button at the bottom of the Catalog Page or Proofs Page. Once you have clicked 'Save This Order'then you may name the order what you would like, then click 'Save This Order' again.

Q4: Does the system save my proof and allow me to make changes at a later time?

A: Yes. Please refer to question #2 above.

Q5: How can I make a change to an order I've already placed before it goes to print?

Q6: Can I order more than one item on a single order?

A: Yes. Simply add an item and click the 'Continue Shopping' button located at the bottom of the Proofs Page. Your items will be listed on the left side of the Catalog Page.

Q7: Do I have to re-enter information even if it never changes?

A: No. You can set your information within your profile. This will allow the system to autofill your orders with the information from your profile.

Q8: How can we put a static slogan on an item?

A: Please contact support to have this setup for you.

Q9: What if we want to add an additional field to our template?

A: You can contact us and let us know. We will need to look at the item to make sure there is adequate space.

Q10: Can I have a different shipping and billing address?

A: Yes. If your shipping and billing address are different, then you can type your billing address in the comment box located on the Delivery Page.

Q11: How does Oak Grove ship?

A: We ship via FedEx and UPS.

Q12: If I have an account number for a shipper can I use it with my order?

A: Yes. Just provide us with your shipping number and how you would like it shipped.

Q13: How do I edit my profile?

A: Click the Edit Profile button located on the Profile Page. If this button does not appear on your profile page then please contact support.

Q14: What is a profile?

A: A profile is your information that is stored into the system so it can be autofilled on your orders. This decreases the time and hassle of having to type your information in everytime you place an order.

Q15: What if I can't remember my password?

A: Go to the Login Page and type your email address in, then select 'I forgot my password.' and click Continue. You should receive an email with your password within 30 minutes. If you do not receive an email then please contact Support.

Q16: How can I change my password?

A: You will need to login and go to the Profile Page. Click 'Edit Profile' and you may change your password. Once you have changed your password click 'Save Profile'.

Q17: How long does it take for my order to process?

A: All orders process the next business day @ 9am CST.

Q18: I can't find an item that I need to order. What do I do?

A: Please contact Support.

Q19: Can our company have our own ordering site instead of using Oak Grove's?

A: Yes, you can. Your company can have it's own ordering site with your look and feel. There is a setup fee and a monthly charge for this service. If you are interested in this, then please contact Support.

Q20: Can I upload photographs/images to my profile?

A: Yes. You may have a color photo and a black/white photo. There is a monthly charge for this feature. If you are interested in this, then please contact Support.

Q21: Will I be able to view an online proof on my items before I order them?

A: Yes. You will be able to view a realtime "soft" proof of your item before ordering it. Please review your proofs carefully because what you see is what we print.

Q22: How do I cancel an order I made?

A: You can click 'Cancel a Previous Order' if you are on the ordering site, and fill out the cancellation form. If your not on the ordering site then you can contact us with your Order # and we can cancel it for you.

Q23: How do I cancel an item off of an order I made?

A: Please follow the steps from question 22, and provide us with the item # instead of the order #.

Q24: What if our logo changes or we want new layouts for our products?

A: Please contact our Art Department.

Q25: Can we add products to our catalog for online ordering?

A: Yes. Please let us know what you would like to add to your catalog.

Q26: Multiple people order for our office. How do we avoid duplicate orders?

A: It is preferred that one person from each department do the ordering, but we do monitor the orders the best we can to avoid any discrepencies.

Q27: How do I re-order?

A: Once you have logged in then go to the Profile Page and click on the 'Re-Order' Button. This will give you a list of all of your previous orders. Click on the order number to re-order. If you do not see a list, simply type in the order number in the search field given.

Q28: Can more than one office location use the same templates?

A: Yes. We can manage templates to be used for multiple offices nationwide.

Q29: How can I check the status of an order?

A: To view the status of your order click on 'Track Orders' on the Profile Page or you can contact us.

Q30: Once I submit an order, where do I go to view the details?

A: Once you have submitted an order an order confirmation will be emailed to you with all of your order details.

Q31: Is there a cost to setup a template?

A: Yes. Please contact us for temp[late details and further information.

Q32: How long does it take to setup a template?

A: Standard time is 3-5 business days.

Q33: Who do I contact if I need help ordering or if I have questions?

A: Online Support

Q34: How far back can I look at jobs I've ordered?

Q35: Can I make changes to my template once it's been setup?

A: Yes. Standard template rates apply.

Q36: Can I change a font type?

A: If you are not satisfied with the font that is on your template, then we can replace it with one from over 1000 fonts.

Q37: Can I change the formatting of a phone or fax number?

A: Yes. We can change it to be a drop down menu, an open type field, or even a static contact field. Just let us know what you would like.

Q38: How much time do I have to approve an order?

A: You have 5 days to approve an order before the system automatically denies the order. The online ordering system will send out 2 reminder emails within the 5 day period before it denies the order.

"Success is to be measured not so much by the position that one has reached in life as by the obstacles which one has overcome while trying to succeed."
- Booker T. Washington